At Digital Concrete we offer a comprehensive range of Artificial Intelligence & Automation services, including AI Chatbot Assistants, AI Workflow Automations and AI Integrations that help businesses build a smarter, stronger business online. We work closely with our clients to understand their unique needs and goals, and use this information to create custom solutions that will help their business succeed online.

An AIChatbot, short for Artificial Intelligence Chatbot, is a software application powered by artificial intelligence. It enables businesses to automate conversations and interactions with users, providing instant responses to their queries and requests. AIChatbots mimic human conversation, allowing users to engage in interactive and personalized dialogues. The fundamental working principle of an AIChatbot involves three key components: User Input: Users interact with the AIChatbot by typing messages, asking questions, or providing specific commands through text input on websites, social media platforms, or messaging apps. Natural Language Processing (NLP): NLP is the technology that enables AIChatbots to understand and interpret human language. It processes the user's input, identifies the intent behind the message, and extracts relevant information. Machine Learning Algorithms: AIChatbots utilize machine learning algorithms to analyse patterns in the data, learn from previous interactions, and improve their responses over time. This continuous learning process allows them to become more accurate and efficient in understanding user queries and providing relevant answers. By combining these components, AIChatbots can engage users in meaningful conversations, answer frequently asked questions, assist with tasks, and even perform specific actions based on user requests. They enhance customer experiences, streamline business operations, and provide round-the-clock support, making them invaluable tools for modern businesses.

AIChatbots offer a wide range of benefits for businesses across various industries: Enhanced Customer Service: AIChatbots provide instant responses to customer inquiries, improving response times and ensuring 24/7 availability. They handle repetitive queries, freeing up human agents to focus on more complex tasks. Cost-Effective: AIChatbots reduce operational costs by automating customer interactions. They can handle a high volume of inquiries simultaneously without the need for additional staff, making them a cost-effective solution. Improved Efficiency: AIChatbots streamline business processes by automating tasks such as appointment scheduling, order processing, and customer support. This efficiency leads to quicker resolution times and increased productivity. Personalized Interactions: AIChatbots can analyse user data and preferences to deliver personalized recommendations and responses. This personalization enhances customer engagement and satisfaction. Data Collection and Analysis: AIChatbots collect valuable customer data and interactions, providing insights into customer behaviour and preferences. Businesses can use this data for targeted marketing campaigns and product/service improvements. Lead Generation: AIChatbots can qualify leads by engaging potential customers in conversations, capturing their information, and routing qualified leads to the appropriate sales team members. Increased Sales: By guiding customers through the purchasing process, AIChatbots can recommend products or services based on customer preferences, leading to higher conversion rates and increased sales. Brand Enhancement: AIChatbots offer a modern and innovative way to interact with customers, enhancing the brand image and positioning the business as tech-savvy and customer-focused. Overall, AIChatbots empower businesses to provide exceptional customer experiences, drive operational efficiency, and gain a competitive edge in business.

The time it takes to have an AI Chatbot Assistant built and trained on your business depends on factors such as the type and complexity of the Chatbot, the scope of the project and the functions involved. On average, the process takes from 24 - 48 hours. Exact build times are stated individually on each of our products and services

The cost of having an AIChatbot built for your business varies depending on the type of Chatbot chosen. You can view all of our AIChatbot Assistants and pricing here: www.digital-concrete.co.uk/aichatbots

Yes, AIChatbots are designed to seamlessly integrate with a wide range of existing systems and platforms commonly used by businesses. Integration capabilities are one of the key advantages of AIChatbots, allowing them to function harmoniously within your current technology ecosystem. Here are some examples of systems and platforms that AIChatbots can integrate with: Customer Relationship Management (CRM) Systems: AIChatbots can integrate with CRM systems to access customer data, update records, and provide personalized interactions based on customer history and preferences. E-commerce Platforms: AIChatbots can integrate with e-commerce platforms to assist customers with product inquiries, recommend products based on their preferences, and facilitate the checkout process, enhancing the overall shopping experience. Website and Mobile Applications: AIChatbots can be embedded directly into websites and mobile apps, offering instant support to visitors and app users. They can answer FAQs, guide users through app features, and provide real-time assistance. Social Media Platforms: AIChatbots can engage with customers on social media platforms, responding to messages and comments, handling customer inquiries, and even processing orders directly within social messaging apps. Internal Communication Tools: AIChatbots can integrate with internal communication platforms used by businesses, facilitating communication within the organization. They can provide employees with quick access to information, policies, and procedures. Payment Gateways: AIChatbots can assist customers with payment-related queries and integrate with payment gateways to process transactions securely within the chat interface. Third-Party APIs: AIChatbots can connect with various third-party APIs to fetch information, such as weather updates, news articles, or product details, enriching the conversation experience. The ability to integrate with existing systems ensures that AIChatbots can work synergistically with your current infrastructure, enhancing efficiency, automating tasks, and delivering a seamless experience to both customers and employees.

AIChatbots can handle a wide range of tasks within a business, including: Customer Support: AIChatbots can provide instant responses to customer inquiries, troubleshoot problems, guide users through processes, and offer product recommendations. They can handle common customer support tasks, freeing up human agents to focus on more complex issues. Appointment Scheduling: AIChatbots can assist customers in scheduling appointments, making reservations, and booking services. They can check availability, confirm appointments, and send reminders to both customers and employees. Order Processing: AIChatbots can help customers place orders, track shipments, and provide order status updates. They can handle payment processing, address common payment related questions, and assist with returns and refunds. Lead Generation: AIChatbots can collect customer information, qualify leads, and gather relevant data for sales and marketing purposes. By engaging visitors on your website, chatbots can identify potential customers and capture leads for follow-up. FAQs and Information Retrieval: Chatbots can answer frequently asked questions, provide product details, explain services, and offer general information about your business. They help customers quickly find the information they need without browsing through extensive content. Feedback Collection: AIChatbots can collect customer feedback after interactions, purchases, or service experiences. They can conduct surveys, gather opinions, and gauge customer satisfaction, enabling businesses to make data driven improvements. Language Translation: AIChatbots equipped with language processing capabilities can translate messages in real time, enabling businesses to communicate with customers who speak different languages. Content Recommendations: AIChatbots can analyse customer preferences and behaviour to provide personalized content recommendations. For example, in an e-commerce setting, chatbots can suggest products based on a customer's browsing history and preferences. Staff Training & Support: Chatbots can assist employees by providing training and support, internal information, answering queries, guiding employees through onboarding processes, and offering access to company policies and resources. Survey and Poll Participation: AIChatbots can engage users in surveys and polls, collecting valuable feedback from customers, employees, or website visitors. By automating these tasks, AIChatbots enhance operational efficiency, improve customer and staff experiences, and allow businesses to focus their human resources on more strategic and complex activities.

Certainly! Our AIChatbots are custom built and trained to your business! We understand that every business is unique, we will custom build and train your AIChatbot to ensure that it understands your business and aligns perfectly with your business identity and requirements. Here's how we customise our AIChatbots for your business: Personalised Conversations: We will train your chatbot's dialogue and responses to match your businesses tone of voice, ensuring that interactions feel natural and align with your businesses personality and brand identity. Branding and Design: Our team can customise your chatbot's appearance to match your website or mobile app design. This includes branding elements such as colours, logo placement, and chat interface layout. Industry Specific Knowledge: If your business operates in a specific industry, we can equip the chatbot with industry specific knowledge and terminology. Whether you're in healthcare, e-commerce, finance, or any other sector, your chatbot can provide relevant information and support. Integration with Services: We can integrate your chatbot with your services and offerings, allowing it to provide detailed information about products, services, pricing, and promotions. Customers can inquire about specific products or services, and the chatbot will respond with accurate details. Lead Generation and Qualification: AI Chatbots can gather lead information from potential customers. It can ask qualifying questions and collect essential data, enabling your sales team to follow up with hot leads effectively. Multilingual Support: If your business operates in multiple regions or serves a diverse customer base, we can enable multilingual support in the chatbot. Customers can interact in their preferred language, enhancing user experience and engagement. Data Analysis and Insights: Your chatbot can gather valuable customer data and preferences during interactions. This data can be analysed to gain insights into customer behaviour, preferences, and frequently asked questions, enabling you to make data driven business decisions. Continuous Improvement: We provide ongoing support to monitor your chatbot's performance and gather user feedback. Based on this information, we continuously refine and enhance your chatbot's responses to ensure it meets your evolving business needs and customer expectations. By leveraging these customisation options, our AIChatbots become a seamless extension of your brand, delivering exceptional user experiences and driving customer engagement, satisfaction, and conversions.

AIChatbots can significantly enhance your customer support services in various ways: Instant Responses: AIChatbots provide instant responses to customer queries 24/7, ensuring that customers receive timely assistance, even outside regular business hours. This instant support enhances customer satisfaction by reducing wait times. 24/7 Availability: AIChatbots operate round the clock, offering support to customers in different time zones. This 24/7 availability ensures that customers can get assistance whenever they need it, improving overall customer experience. Efficient Issue Resolution: Chatbots are programmed to handle a wide range of common customer issues and inquiries. They can provide accurate information, troubleshoot problems, and offer solutions, leading to efficient issue resolution without the need for human intervention. Cost-Effective Support: Implementing AIChatbots can significantly reduce customer support costs. By automating routine inquiries, businesses can allocate human support agents to handle more complex issues, maximizing the efficiency of the support team. Scalability: AIChatbots can handle multiple customer interactions simultaneously, making them highly scalable. As your business grows and customer inquiries increase, AIChatbots can manage the additional workload without compromising the quality of service. Consistent Responses: AIChatbots deliver consistent responses, ensuring that customers receive uniform and accurate information regardless of the time of day or the volume of inquiries. Consistency in customer interactions strengthens brand reliability and trust. Data Collection and Analysis: AIChatbots can collect valuable data during customer interactions, including preferences, frequently asked questions, and feedback. This data can be analysed to gain insights into customer behaviour, enabling businesses to make data-driven decisions and improve their products or services. Enhanced Customer Engagement: Interactive and engaging chatbot conversations enhance customer engagement. By incorporating personalized greetings and tailored responses, AIChatbots create a more engaging customer experience, making interactions with your brand more enjoyable for customers. Reduced Customer Effort: AIChatbots simplify the customer support process. Customers can quickly obtain information, place orders, or resolve issues without navigating complex menus or waiting in long queues, reducing customer effort and frustration. By integrating AIChatbots into your customer support services, you can streamline operations, improve efficiency, and provide exceptional support experiences, ultimately leading to increased customer satisfaction and loyalty.

Certainly! AIChatbots can play a vital role in lead generation and customer acquisition for your business. By engaging website visitors, social media users, and messaging app users in real-time conversations, AIChatbots can capture valuable leads and nurture potential customers. They can collect relevant customer information, such as email addresses and preferences, which can be used for targeted marketing campaigns. Additionally, AIChatbots can guide users through your sales funnel, providing product information, and offering personalised recommendations, ultimately driving conversions and boosting customer acquisition. With their proactive approach and ability to handle inquiries 24/7, AIChatbots can significantly contribute to expanding your customer base and increasing sales opportunities.

Yes, your AIChatbot can be capable of processing transactions and payments. They can facilitate secure transactions directly within the chat interface, allowing users to make purchases, book services, or complete transactions seamlessly. Your AIChatbot can be integrated with secure payment gateways, ensuring a smooth and reliable payment experience for your customers. Whether it's processing product orders, service payments, or subscription renewals, your AIChatbot can handle transactions efficiently, providing a convenient and user friendly way for your customers to make payments while interacting with your business.

The implementation process for AIChatbots involves the following steps: Choose Your Chatbot: Choose the type of chatbot you would like, and the usage requirements from our range of AIChatbots,. Complete your order, during checkout we will ask for information about your business and preferences. Build and Customisation: Our team will build your chatbot including business information, conversation flow, user interfaces, and interactive elements. We train your chatbot based on your current website and information provided by yourself to align with your businesses identity, ensuring a seamless user experience. Integration: Your AIChatbot will then be integrated with your existing systems, databases, CRM software, and other platforms to enable smooth data exchange and task automation. Integration ensures that the chatbot can access relevant information and provide accurate responses. Training and Testing: The chatbot undergoes testing to ensure it understands user queries, provides accurate responses, and handles various scenarios effectively. We train the chatbot using machine learning algorithms, your website and business information to enhance its natural language understanding and conversation abilities. Deployment: Once tested and refined, the AIChatbot is ready to be deployed on your website, mobile app, social media platforms, or messaging apps, making it accessible to users. Monitoring and Optimisation: After deployment, we continuously monitor the chatbot's performance, analysing user interactions and feedback. We make real time adjustments to improve its responses, enhance user engagement, and address any emerging issues. Chatbots can be built and launched from 48 hours of ordering. Approximate build times are stated on all of our Chatbots prior to ordering. The timeframe and setup duration can vary depending on the type and complexity of the AIChatbot, the extent of customisation, and the integration requirements. Typically, a basic AIChatbot can be set up within 48 hours of ordering and information being provided in full, while more intricate and highly customised Chatbot solutions can take longer. Our team works efficiently to ensure a timely and seamless implementation process, ensuring your AIChatbot is up and running to enhance your customer interactions.

For all Orders we accept Credit/Debit Cards. For Subscription Services; we accept Credit/Debit Cards or Direct Debits for recurring payments. Please Get In Touch if you have a question about payment methods.

Yes. You can change your AI Assistant type and subscription at any time. You can also downgrade or upgrade your existing subscription at any time. Any subscription changes will come into effect at the start of your next billing cycle.

Yes. You can mix and match all of our subscriptions, including AI Assistants, to create the perfect solution for your business.

Your AI Assistants unique conversation limit refreshes every 30 days. Starting from when your subscription was made.

All AI Assistants require a 4 week period to build and warm up to full function.

Yes. You can combine an AI Assistant with an email campaign. For example combine an automated email campaign with a Lead Generation AI Assistant to fully automate your outreach and lead generation.